The adjusted CSOI measure is the one I find a little disturbing. This measure backs out “online marketing expense, acquisition-related costs and stock-based compensation expense.” Not counting online marketing expense seems, uh, ridiculous. The company writes that “online marketing expense primarily represents the cost to acquire new subscribers and is dictated by the amount of growth we wish to pursue.”
An online marketing company decides to treat online marketing as a not an expense.
That’s, umm, pretty good really.