Comments on: Tsk, Abbey National, Tsk

By: Tim Newman

Tim Newman — Mon, 05 May 2008 21:10:04 +0000

Perserverance is the key. I had running problems with Barclays for two years, whereupon I started out on a stint of letter writing whereby I’d restate my previous complaints again and again adding on any which had cropped up in the meantime. Eventually, a chap called me from a place outside a call centre, and sorted out all my problems in five minutes flat and gave me £275 for all the phonecalls, letters, etc. Why they couldn’t have got him to call me 2 years previously I don’t know.

I found letters to work because they are obliged to respond to them, and they don’t cost you much. When they’ve got you on the phone, you are paying for it.

By: Vindico

Vindico — Mon, 05 May 2008 17:39:44 +0000

Ta muchy! Worth a try methinks.

By: Umbongo

Umbongo — Mon, 05 May 2008 17:21:57 +0000

But doesn’t there come a point – and I think Abbey have passed it with British Gas and BA coming up on the outside – where more bad publicity has no effect and the institutions concerned just gives the finger to their customers. Even “Jessica” and her equivalents in the Times/Sunday Times appear to be getting the runaround from Abbey.

By: Andrew Duffin

Andrew Duffin — Mon, 05 May 2008 14:51:59 +0000

“Jessica” in the DT on Saturdays does rather a good job on this sort of thing.

I reckon she gives Abbey more stick than any other bank. They definitely have previous.